Refund Policy

 

At BaseVape, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Below is our comprehensive refund policy tailored specifically for our range of disposable vapes.

 

 

We offer a 7-day return window from the date you receive your order for eligible returns. This policy applies only to items that meet the criteria outlined below.

 

 

To qualify for a return, the following conditions must be met:

 

– The item must be in its original, unused condition.

– It must include all original packaging and tags.

– A proof of purchase (such as a receipt or order confirmation) is required.

 

Please note that due to hygiene and safety regulations, **disposable vapes cannot be returned once opened or activated**.

 

 

To initiate a return, please contact us at [email protected]. Once your request is approved, we will provide you with detailed instructions on how to return your item. Unauthorized returns will not be accepted.

 

 

Upon receiving your order, we encourage you to inspect it carefully. If you discover any defects, damages, or discrepancies, please notify us immediately for prompt resolution. We will require photographic evidence of any issues to process your claim effectively.

 

 

 

– Opened or activated disposable vapes.

– Products that are used or show signs of wear.

– Items damaged due to improper handling or exposure to extreme conditions.

 

If you have questions about specific items and their return eligibility, please reach out to us.

 

 

For exchanges, the most efficient method is to return the original item as per our return process. Once the return is approved, you can place a new order for the desired item.

 

 

Customers within the European Union are entitled to a 14-day cooling-off period during which they can cancel or return their orders without providing a reason. However, this does not apply to opened disposable vape products. Items must be unworn, unused, with tags attached, and in their original packaging.

 

 

Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If approved, refunds will be processed back to your original payment method within 10 business days. Please allow additional time for processing by your bank or credit card company. If more than 15 business days pass after approval without receiving your refund, please contact us at [email protected].

 

Thank you for choosing BaseVape! Your satisfaction is our top priority, and we are here to assist you with any questions or concerns regarding our products and policies.